Frequently Asked Questions
“How soon can I walk on the carpet?”
Try to keep pet, children, and heavy traffic off of the carpet during the drying process. Wait 24 hours before removing Styrofoam blocks or protective tabs that our technicians have placed under the furniture to protect the carpet. Some carpets may feel slightly damp for up to 18 hours depending on the carpet and soil conditions. This is normal and will not cause any problems.
“What about reoccuring spots & stains?”
If a spot returned a day or so after cleaning, it may have been due to the nature of the spot. Deep stains tend to surface if they are in the backing of the carpet.
“How often should a carpet be cleaned?”
The frequency of cleaning will vary from one household to another depending upon the number of occupants and the level of usage. At a minimum, you should clean once a year. I have had some homeowners express their fears that once the carpet is cleaned, it will re-soil more quickly. This fear is a result of improper cleaning on the part of many cleaning companies. Many of these companies, in an effort to cut costs and save time, will buy the least expensive cleaning solutions, won’t provide the proper training for their technicians, and will not offer a separate rinse step in order to remove detergent residue. If detergent is left in the carpet, accelerated re-soiling will occur. Cyclone uses a more thorough method of cleaning that uses a rinse step after the re-spray process. This method removes deep down soil and leaves no detergents to accelerate the re-soiling process. The fact is the best thing you can do for your carpets is to have them regularly cleaned by a qualified professional carpet cleaning company. It is the build up of soil that promotes wear to your carpet far more than foot traffic. Foot traffic grinds the soil against the carpet fibers and causes a sandpaper effect. This will cause the fibers to dull and become warn looking.
“How long does the carpet cleaning process take?”
Try to keep pets, children and heavy traffic off the carpet during the drying process. Wait 24 hours before removing foam blocks or protective tabs that our technicians have placed under the furniture to protect the carpet. Carpet will be safe to walk on in 3 to 4 hours.
“Do you move furniture?”
All of our packages include moving the majority of furniture in the main living area. Most companies will charge you extra for this service. Beds, dressers, and heavier pieces are left in place under these pricing structures. Additional charges will apply to move heavier furniture. For liability reasons, we do not move china hutches, entertainment systems, pianos, or other valuable belongings.
“My carpet has bleached or faded spots, can you correct that?”
If you have spots or small areas that have been bleached out, they may be spot dyed, depending on the type of carpet fiber.
“Can you fix indentations from heavy furniture?”
No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture, and hand grooming with our equipment may help, but it will take time to release back to normal, if at all. Severe cases may be permanent.
“Why should I clean my carpet?”
Bio contaminants, volatile organic compounds, combustion products, asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides, allergens, grease and oil deposits, sand, soil, food particles, bacteria, and a host of other really gross stuff will make its way into your carpet. Quite simply, your carpet acts like a sink. It collects and filters all of the above mentioned contaminants. This collection and filtering process traps these contaminants within your carpet, which in turns cleans the air you breathe and allows you to live a healthier life. Hard surface floors may allow contaminants to “roam” throughout the indoor environment.
But like any other filter, your carpet needs to be cleaned on a regular basis, or it will lose its filtering ability. If these contaminants are in your home, they could be contributing to your family’s health and allergy problems. Dr. Michael Berry, Deputy Director of the Environmental Criteria and Assessment Office of the Environmental Protection Agency stated, “Based on what I have learned from researchers working in the United States, Canada, and Western Europe, I have reached the conclusion that carpeting and fabrics that are not properly cleaned and maintained have the potential to cause a variety of health problems inside the building and home environment.”
“Why should I have my carpets protected?”
3M Scotchgard™ Carpet Protection helps you in two very important ways:
When this protective coating is applied to the carpet fibers, it puts a protective barrier around each fiber. This protective barrier resists moisture. When you do have a spill, it gives you a window of time to get it cleaned up.
The other important way that this product helps you is in the area of wear. Having this protective coating on your carpet helps reduce the wear and abrasion caused by sand in the carpet. This protects the carpet from excessive matting, and in turn will cause your carpet to perform better.
“Can you get out….”
At Cyclone Carpet Cleaning, we can remove any spot that is not a permanent stain. However, there are conditions where permanent staining is present. The following is a list of conditions which may or may not allow spots to be removed. The percentage listed next to the condition is the percentage of CHANCE we have of removing it, NOT the percentage of stain that will be removed.
Yellowing (50%) – Yellowing can be as simple as neutralizing the spot or area by spraying a solution on it, or it can be impossible to remove. There are many unknown causes for yellowing. It is so common that we have several different products in our van just for yellowing.
Filtration Soiling (25%) – Filtration soiling is the black marks you see around the edges of your base boards. Typically we can get these lines to lighten, but seldom do they come all the way out. The particles in filtration soil are so fine, and go all the way down the sides of the yarn and through the backing of the carpet. This makes it very difficult to remove.
Urine (50%) – When urine is fresh and has not been cleaned using an alkaline spotter, the chances are good. If the urine has been there for a long time, the chances are slim. However, urine will continue to deteriorate the carpet, so it is extremely important to remove the urine deposits, even if the spot does not come out.